The Lingap Program is an initiative of the Davao City Government to provide medical, laboratory, funeral, and hospital bill assistance to Davao City residents.
Lingap Para sa Mahirap head Patrick Celis said for 2022, the program helped a total of 6, 461 clients online.
These are clients who had queries and those who asked for assistance through lingap.
“While for the private, private hospitals, funerals, and dialysis we were able to help a total of 1,374 clients. We have helped a total of 7,835 clients and it is only for the online, the walk-in is separate,” he said.
Celis said the online platform really helped their office decongest and shorter queues were noticed for those who seek assistance.
For walk-in clients, Celis said more or less 500 clients are accommodated per day at the main Lingap Para sa Mahirap SPMC and four satellite offices located in Marilog District, Bunawan District, Toril District, and Paquibato District.
"There are still many walk-in clients and we endorse them online and we teach them how to avail of and how to process online. Indeed, through the online Lingap the process is faster. What they only need to do is to capture their requirements and send them to the Online Lingap because we have social workers on standby to cater to those who have queries,” Celis said.
Celis announced that for January 2023, the city intends to open another satellite office in Calinan District. The construction of the office is almost done and they have already hired personnel and trained encoders to welcome clients.
Among innovations targeted in 2023 are the upgrading of the system for faster processing of lingap and the creation of the Pharmacy online canvassing system to easily check available medicine in Lingap partner pharmacies. This way, clients do not have to go to pharmacies to check the availability of medicines.
Celis assured the public that they are doing their best to provide efficient service to their clients through digitalization.
The city, meanwhile, is eyeing two additional offices, however, it is still under discussion.
The main office of Lingap is located on SPMC Compound, Malasakit Center Building, J.P Laurel Avenue, Bajada Davao City.
The office hours of the main office for private hospital assistance is 8 am- 11 pm; for SPMC outpatient: 8 am- 3 pm and for inpatient 24 hours.
Dabawenyos may also visit the nearest satellite offices in Lingap Marilog District located at Marilog District Hospital, Lower Kibalang, Barangay Marilog Proper; Lingap Bunawan District located at Bunawan District Hall Compound, Barangay Bunawan Proper; Lingap Toril located at Rasay St, Toril Proper; and Lingap Paquibato located at Paquibato Barangay Hall.
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